We accept authorized returns within 30 calendar days from the date the product was received by the buyer or original recipient unless otherwise specified at the time of purchase.
All authorized returns must be unused and in their original condition, including all items and components included in the original package. Items returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error. PowerTech Generators will not be held responsible for installation or labor expenses and additional repair expenses caused by the use of wrong or defective parts during installation.
If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure (below).
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive missing, damaged, or incorrect parts, please call us immediately (1-800-760-0027) to help you process a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 30 calendar days for all products, regardless of the party at fault. We are also not responsible for lost or stolen packages, and all such claims must be processed through the shipping company.
NOT ALL PRODUCTS/PARTS ARE ELIGIBLE FOR RETURNS.
The following parts or products are NOT RETURNABLE for whatever reason:
- Electrical Parts
- Special-order products
- Custom-made products
- Parts that have been modified
To obtain a Return Merchandise Authorization (RMA) number, please complete an Online RMA Form or call our Parts Department at 1-800-760-0027. RMA number(s), along with return shipping instructions will be sent through email immediately after receipt of the fully completed form. An RMA number is required to track and process your return. Please expect to be contacted by our agents in case additional information is needed. All items for return must be packaged securely. Please check if there are any special packaging instructions to ensure that no shipping damage occurs. We will not be responsible for damaged returns resulting from inadequate packaging.
PowerTech Generators are not responsible for any return freight charges unless the return is due to a manufacturer's defect or a direct result of an error on our part.
Refunds are typically processed and credited within 24-48 business hours after our warehouse receives your part(s). Once the returned part(s) has/have been inspected and processed, the refund will be credited to the payment method you used to buy the item(s) you ordered. If the purchase was made with a debit or credit card, it may take an additional 1-7 business day(s) for your financial institution to reflect the credit on your account.