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GENERAL QUESTIONS

Does a PowerTechCS unit require a service plan?

Yes, a service plan is required for your device to communicate via its 3G cellular connection. Users can purchase service plans for $300/year.

Do I need wifi to communicate with my CS Pro?

No, the CS Pro is a cellular-based unit. The PowerTechCS runs on a 5G, LTE cellular network explicitly made for IoT devices. The wireless carrier that the CS Pro connects to can vary depending on your local area's cellular strength. The CS Pro uses a built-in SIM card for a global wireless connection. There are 700 mobile networks worldwide.

What is IoT?

The Internet of things (IoT) describes the network of physical objects—"things"—embedded with sensors, software, and other technologies to connect and exchange data with other devices and systems over the internet.

Examples: Smart home devices such as lighting fixtures, thermostats, home security systems, cameras, and smart speakers.

How can I check to see if my device needs a firmware update?

Head to the settings page of the PowerTechCS app and then scroll down and select "Device Actions." On the next screen, select "Check for Updates" and then select yes.

Does my CS Pro require an external GPS?

The external GPS is optional. The CS Pro has an internal GPS that will report the location.

Can the ownership of my PowerTechCS unit be transferred if I sell my generator?

Yes. Discontinue your service plan and have the new owner contact us when he/she is ready to activate the device.

Does the cellular antenna have to be connected to the CS Pro?

Yes, this is how your CS Pro will obtain a cellular signal and communicate with the PowerTechCS mobile app.

Why do PowerTechCS devices utilize a 3G network instead of 4G or higher?

PowerTechCS devices are designed to work globally, and 3G is still the cellular standard in much of the world. 3G connections are more than enough to transmit the amount of data required for the systems to function smoothly.

Will PowerTechCS devices work anywhere in the world?

Yes! PowerTechCS devices feature a built-in Vodafone sim card. Vodafone has preferred partner networks around the world, which results in seamless global coverage. Coverage does exclude some countries like China, North Korea, and Venezuela.

How strong is US Coverage?

PowerTechCS devices utilize a Vodafone sim chip that roams on AT&T and T-Mobile in the United States. Whichever network has the most substantial connection will be used. In the vast majority of the United States, you will have strong coverage.

Do I need to switch service providers?

No. PowerTechCS units have a built-in cellular module and are pre-loaded with a Vodafone sim card. The CS Pro will communicate with your mobile device, regardless of which carrier you use. PowerTechCs deals directly with the service provider, so you don't have to.

For areas where there is a weak signal, will signal boosters work?

Aftermarket signal boosters or micro-cells may boost your signal but will not be supplied or supported by PowerTechCS.

Does the CS Pro have a backup battery if the system loses power?

Yes, the CS Pro has an internal backup battery. This battery recharges when connected to power. The backup battery has 24-48 hours of backup power. The amount of backup time depends on the number of sensors connected to the PowerTechCS system.

Can PowerTechCS be used on older powertech generators?

Yes, PowerTech plans to introduce retrofit installation kits as soon as 2023.

can powertechCS be synced with an existing modem in vehicle?

No, the PowerTechCS has its own GPS and cellular capabilities.

APP & FLEET PORTAL

How can I change my password for the app?

If you know your password, head to the settings page and then scroll down to account settings and select "Change Password." Enter your current and then desired new password and select save.If you do not remember your password, head to the app's settings page, then scroll down to account settings, and select "Logout." When logging back into the app, enter your email and then select "Forgot Password." The action will send an email with a link to reset your password to your email address. 

How can I set my current engine hours and maintenance alerts in the app?

Head to the settings page and then select set current engine hours to update the hours you read off your meter into the app. To set maintenance alerts, tap on the engine tile on the home screen.

I do not see my events log in my PowerTechCS App when one of my sensors is triggered, and the sensor tile lights up yellow. What should I do?

Your PowerTechCS App must be in the armed mode for events to be logged.

Can multiple users have access to one CS Pro Gateway?

Yes,multiple log-ins can be set up through the fleet portal. Users can be set up with access to specific devices or groups of devices.

WIRED & WIRELESS SENSORS

How many wireless sensors can I have on my CS Pro?

You can have up to 16 wireless sensors connected to your CS Pro.

How do I pair my CS Pro wireless sensors to my CS Pro?

Before connecting the wireless sensors to the CS Pro, please be sure the device is connected to the main power. If the CS Pro unit is not ON or connected, the wireless sensor coin cell battery will drain rapidly.

  1. Remove the mounting bracket.
  2. Unscrew all four screws.
  3. Insert the battery.
  4. Go into settings in the PowerTechCS App.
  5. Select add a wireless sensor.
  6. Scan the QR code on the back of the sensor.
  7. Fill in the customizable details accordingly.

Are the wireless sensor batteries replaceable?

Yes, all the wireless sensors require a standard CR2430 coin cell battery. Although life expectancy can last up to two years depending on activity, it is recommended to replace the batteries annually.

Are the Sensors medically calibrated for refrigeration?

No, the sensors are not calibrated or certified. Sensors are for reference use only. The temperature logging feature may not be sufficient to meet regulatory monitoring requirements.

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