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PowerTechCS Terms & Conditions

Please read these Terms& Conditions (“Terms”) carefully as they govern your use of the Subscription Service.  By accepting these Terms,either by clicking a box indicating your acceptance orotherwise using the Subscription Services, you agree to these Terms.If you are accepting these Terms onbehalf of a company or other legal entity, you represent that you have the authority to bind such entity and its affiliates to theseTerms, in which case the term “End User” shall refer to such entity and its affiliates. If you do not have such authority, or if you do not agree with theseTerms, you must not accept these Terms andmay not use theSubscription Services.

You understand and agree you are contracting directly with Siren Marine, Inc. (“Siren Marine”) to provide the Subscription Services.  Siren Marine is responsible forproviding,activating, collecting andprocessingtheSubscriptionServices and fees related thereto and such services are subjectto and any information provided will be governed bythese Terms andSiren’sPrivacy Policy.  All questions, comments, request for technical support and other communications related to the Subscription Services should be directed to Siren Marine atsupport@sirenmarine.com.

1.Definitions: 'End User' means the owner of aCS Platform Device'Service Provider' means Siren Marine. 'Communications Provider' means any provider of satellite or cellular communications capability to aCSPlatformDevice.  'Distributor' means any representative of Service Provider authorized by Service Provider to distribute, utilize or promote Subscription Services, includingMobile Power Generators, LLC (“PowerTech”).. 'Service' means Service Provider’s telecommunication infrastructure and systems which alerts the End User of an occurrence detected by the installedCS PlatformDevice and which provides the End User other information relating to theCSPlatformDevice and the generator on which it is installed. 'Network' means the public telecommunications system by which the Service is made available. 'Service Subscription meansthe user subscription purchased which entitles End User to access and use the Services'Contract Period' means the period during which the End User has agreed to subscribe to the Service. 'Service Charge' means the amount the End User pays for the Service during the Contract Period. 'Siren Marine System Server' means the servers and other hardware and infrastructure needed to provide the Service. CSPlatformDevice’ means any and allCSPlatform hardware that is sold by or distributed through Siren Marine or its Distributors and all accessory sensors and antennae that are paired or otherwise used with theCS Platformbase unit.  ‘Siren Marine Web Portal’ means the web sitelocated at http://www.sirenmarine.com/ that enables End Users to access information provided via the Service (including access through the Service Provider’s mobile app) and from the Service Provider and other third parties.  ‘Early Termination Fee’ is the fee (currently $50.00) that will be charged to the End User if the End User terminates a Service Subscription prior to the close of the relevant Contract Period. ‘Action Plan’ is a pre-determined plan of actions to be taken by the End User if an event occurs triggering a notice from theCS Platform Device via the Service.
2.Purchase of Service; Scope of Service: A Service Subscription must be purchasedin order to access and use the Service. The Service Subscription has a minimum Contract Period during which the End User is obligated to pay the Service Charge. The Service Subscription may be purchased online at the time of purchase of theCS PlatformDevice.

By purchasing the Subscription Service online, the End User represents that they are at least 18 years old and are not a person barred from receivingservices under the laws of the United States or other applicable jurisdiction. The End User must: (a) provide true, accurate,current and complete information about themselves as prompted by the Service's registration form (such information being the “Registration Data”) and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete.  The End User may receive or create a password and account designation upon completing the registration process.  The End User is responsible for maintaining the confidentiality of the password and accountdesignation, and is fully responsible for all activities that occur under the password or account.

The Service includes satellite and/or cellular communication between theCS Platform Device and the Siren Marine System Server, text (SMS) message communication between the Siren Marine Server and the End User's mobile phone, E-mail communication between the Siren Marine Server and the End User, as well as access to the Siren Marine Web Portal. The Service also includes access to Support during the Contract Period[, as further described at [https://sirenhelp.zendesk.com/hc/en-us], free software upgrades, as well as the right to use any software included in the Service.

The Service and any necessary softwareand hardwareused in connection with the Service contain proprietary and confidential information that is protected by applicable intellectual property and other laws.  The Serviceand any related or underlying softwareand hardwareshall remain the sole property of the Service Provideror PowerTechand by registering for the Service and paying the Service Charge the End User acquires a limited right to access and use the Service in accordance with these Terms and any other terms, conditions or policies referred to herein.

3.Service Availability: Satellite and cellular access to the Service are available both domestically within the U.S.A. and internationally. All satellite and/or cellular communication between aCS PlatformDevice and the Siren Marine System Server is included in the Service Charge, although extra roaming charges may apply to Service access outside the U.S.A. The End User acknowledges that the availability of the Service may be affected by factors outside the Service Provider's control such as, but not limited to, physical obstructions, availability of Internet connections, routing of data over the Internet, atmosphericconditions and other causes of radio interference and by faults in other telecommunication networks and systems to which the Network is connected.  The End User further acknowledges that the provision of the Service to End User relies on the proper functioning of telecommunications equipment not under Service Provider’s control. Specifically, End User acknowledges that:
The Siren Marine System Server and the satellite and other telecommunications systems operated by the Communications Providers are inherently capacityconstrained;
Access to the Service may be refused or limited, without liability to ServiceProvider,any Communications Provider or Distributor, due to capacity limitations, including capacity limitations due to any repair, testing, upgrade or modification work on the Siren Marine System Server or the satellite and other telecommunications systems operated by the Communications Providers;
Emergency access on the satellite or other telecommunications systems operated by the Communications Providers by public safety organizations may preempt the End User’s use of such systems; and
The Service is subject to disruptions and/or deficiencies caused by atmospheric or terrain conditions or in-building conditions.

Accordingly, the End User agrees that Service Provider’s obligations to provide the Service to End User is subject to each of the following:

The proper functioning of the satellite and other telecommunications systems owned and/or operated by the CommunicationsProviders;
The proper functioning of any third-party gateway operator or carrier system relied upon to complete a transmission or call (such as long-distance, roaming, exchange or interconnection providers); and
The availability of capacity on the satellite and other telecommunication systems operated by the Communications Providers.

In connection with any adverse effect on the quality and availability of the Siren Marine Service described above, neither the ServiceProvider,any Communications Provideror Distributorshall incur any liability to the End User whatsoever. Notwithstanding such effects to the Services during the Contract Period, the End User shall remain liable for the payment of the Service Charge.

4.Roaming: Every nation has the right to specify limits on telecommunication roaming. It is the End User's responsibility to be cognizant of, and compliant with any laws or requirements imposed by the location that they roam into, and to confirm that they are allowed to use theCS Platform Device in that location. Neither the ServiceProvider,any Communications Provideror Distributorshall be liable for confiscation of equipment, lost revenue, fines, penalties or any other consequences resulting from illegal or disallowed roaming usage.
5.ContractPeriod: The Service Subscription has a defined Contract Period, which commences on the date the first Billing Cycle, as defined below, starts. If the End User cancels the Service Subscription during the ContractPeriod the End User will be responsible for the Service Charge through the date of cancellation plus the then current Early Termination Fee.
6.Use of the Built-in SIM Card: TheCS PlatformDevice has a built-in SIM card, which belongs to the Service Provider and not the End User. The Service Provideror Distributorreserves the right to cancel the Service and permanently terminate the SIM cardif:
the End User fails to pay any Service Charge during the ContractPeriod;
the End User elects to terminate theService;
the SIM card is abused in any way or is removed from theCSPlatformDevice.

A minimum service fee of US $100.00 will be charged for each SIM replacement. In the event theCSPlatformDevice and/or its internal SIM card are lost or stolen, the End User shall immediately notify the ServiceProvider. Until such notification has been received by the Service Provider the End User is liable for any and all charges incurred by the use of theCSPlatformDevice and/or the SIM card.

Service Provider will not deactivate any Iridium satellite communication services provided by Service Provider without giving the End User thirty (30) days’ prior written notice.

7.  Service Charges: The End User is required to pay the Service Charge promptly during the Contract Period or for as long as the Service Subscription is in effect. The Service Charge is automatically billed to the End User’s credit card on the monthly or yearly anniversary of the Service Subscription throughout the Contract Period (the “Billing Cycle”). The End User is required to maintain and enter valid credit card information through the Siren Marine Web Portal, a Distributor’s web portal approved by the Service Provider, or such other method approved by the Service Provider, and the Service Charge will be billed and charged to such credit card each month or year thereafter until the Service Subscription is terminated. Upon the End User’s failure to pay the Service Charge when due, the Service Provider reserves the right to limit or terminate the End User’s use of the Service and/or to terminate the Service Subscription, and the End User shall remain liable to pay the Early Termination Fee.  The End User may terminate the Subscription Service at the end of a Contract Period as described below. The Service Provider further reserves the right to adjust prices,terms and conditions as determined by the Service Provider in its sole discretion, including adjustments to the prices, terms and conditions required by a Communications Provider.  The Service Provider may not change a Service Charge during the initial Contract Period.  The Service Provider shall provide to the End User a minimum of one (1) months’ notice before any changes to any Service Fee go into effect.  The Service Provider may change these Terms and Conditions so End Users are encouraged to review these Terms periodically.    

Service Provider must be notified of any billing problems or discrepancies within 90 days after they first appear on the End User’s account statement.  Failure to notify Service Provider within suchtime period constitutes a waiver of any right dispute such problems or discrepancies.  All currency references are in U.S. dollars. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities.  All payments are non-refundable.  The End User, and not the Service Provider, is responsible for any such taxes, levies, or duties related to your transactions, excluding only our United States federal or state income taxes.

8. Early Termination Fee: The Service Subscription may be terminated before the expiration date of the Contract Period, upon payment to Service Provider of the Early Termination Fee.

9. Automatic Continuation of Service Contract: After the initial Contract Period has ended, the End User may continue to use the Service until the End User terminates the Service Agreement in the manner described below or until the End User ceases to pay the monthly or annual Service Charge. After the expiration of the initial Contract Period, the End User has the right to terminate the Service Agreement by giving notice, in writing, to the Service Provider, in the manner set forth below. The monthly Service Charge (or a pro rata portion of the annual Service Charge) will continue to be due from the End User for one (1) full month following date that the termination notice is given to the Service Provider.

10. Termination of Contract: After the Contract Period has expired, the Service Agreement may be terminated by the End User by giving notice, in writing, to the Service Provider, by U.S. mail, email or fax as follows:

Siren Marine, LLC

221 Third Street #200

Newport, RI 02840

U.S.A.

Attn:  Sales Support

Email:  support@sirenmarine.com

Fax: (855) 757-4736

 

Such termination of the Service will become effective one (1) month after the first day of the month immediately following the date that such written notice has been received by the Service Provider. A confirmation of termination will be sent by the Service Provider to the End User.

11. Use of Data; Privacy Policy: The Service Provider’s use of Registration Data and data stored on its Siren Marine Service Servers, including data provided by theCSPlatformDevice, is subject to theService Provider’s Privacy Policy, the terms of which are incorporated herein and made a part of this Agreement.  The End User can access a copy of the Service Provider’s privacy policy at https://sirenmarine.com/pages/privacy-policy.
12. Disclaimer of Warranties:  USE OF THE SERVICE IS AT THE END USER’S SOLE RISK.THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.  SERVICE PROVIDERAND DISTRIBUTORSEXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.  SERVICE PROVIDER MAKES NO WARRANTY THAT (I) THE SERVICE WILL MEET THE END USER’S REQUIREMENTS, (II) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR (III) ANY ERRORS IN THE UNDERLYING SOFTWARE WILL BE CORRECTED.  NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY THE END USER FROM THE SERVICE PROVIDER, DISTRIBUTOROR THROUGH OR FROM THE SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

13.Liabilities: Neither the Service Provider, any Communications Provideror Distributoris liable for any goods stolen or damages incurredas a result of the Service not being available. The End User recognizes that factors outside the ServiceProvider’s,Communication Provider’s and Distributor’s control may affect the quality of the Service. Furthermore, it is the responsibility of the End User to act on notifications sent by theCSPlatformDevice and for maintaining an up-to-date Action Plan online so that alarms and warnings can be sent to the right person(s). It is also the End User's full responsibility to inform any person(s) entered in the Action Plan of the desired action, should an alarm or warning be received. The Service Provideror Distributortakes no responsibility for any data stored on the Siren Marine System Servers by the End User that may be offensive,incorrect or fraudulent.   The End User hereby waives any right to make a claim against Service Provider, any Communications Provideror Distributorfor losses, damages, liabilities, judgments, fines, amounts paid in settlement, expenses and costs of defense sustained by reason of any unavailability, delay, faultiness or failure of the Service or theCS PlatformDevice (including any satellite or cellular capabilities of theCS PlatformDevice or any antennae or other accessories provided by a Communications Provideror Distributorthat are paired, or otherwise used with theCS Platformbase unit that result from any claim, demand, suit, action or proceeding brought or initiated by a third party, including, without limitation, actions by any federal or state governmental authority. 

IN NO EVENT SHALL THE SERVICE PROVIDER,ANY COMMUNICATIONS PROVIDER OR DISTRIBUTOR BE LIABLE TO THE END USER OR ANY THIRD PARTY FOR ANY DIRECT, CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE ORENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF, OR RELATING TO THE END USER’S USE OF (OR INABILITY TO USE) THE SERVICE OR THECS PLATFORM DEVICE, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT THE SERVICE PROVIDER WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.  NOTWITHSTANDING THE FOREGOING, IN NO EVENT WILL THE SERVICE PROVIDER’S OR DISTRIBUTOR’S LIABILITY FOR DAMAGES RELATING TO THE END USER’S USE OF (OR INABILITY TO USE) THE SERVICE EXCEED THE AMOUNT PAID BY THE END USER FOR THE USE OF THE SERVICE DURING THE CONTRACT PERIOD IN WHICH THE DAMAGES ARE INCURRED. 

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS OF MAY NOT APPLY TO YOU.

14.Additional Provisions Applicable toGlobalstarBy accepting these Terms, an End User who elects to receive satellite communications capability provided byGlobalstar, Inc. (“Globalstar”) affirms that such End User has read and agrees to the following provisions:  Equipment used on theGlobalstar system is eitherGlobalstar Registered orGlobalstar Certified.  Globalstar Certified Products have been tested to ensure that their performance meetsGlobalstar'scertification performance specifications. Certified Products, when used with a clear view of the sky and no local interference, will provide the message success rates advertised on the online Simplex Coverage map at www.globalstar.com.  Globalstar Registered products are approved for operation on theGlobalstar System but have no associated performance requirements. The effective coverage area forGlobalstar Registered Products may differ from the coverage advertised forGlobalstar CertifiedProducts, and displayed on the online Simplex Coverage map at www.globalstar.com.
15.General:  Unless otherwise specifically set forth in a written agreement executed by the Service Provider and the End User, these Terms, including the policies referenced herein, constitutes the entire agreement between the Service Provider and the End User regarding the use of the Service.  The End User may be subject to additional terms and conditions that may apply in connection with the purchase ofCSPlatformDevices or other products or services. Service Provideror Distributorshall not be liable for delays orfailures in performance of the Service resulting from causes beyond its reasonable control, including, but not limited to, acts of God, labor disputes or disturbances, material shortages or rationing, epidemics, riots, acts of war, governmental regulations, communication or utility failures, or casualties.

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